OUr Complaints Process

If you have a complaint, please contact us with the details. We would normally ask you to put this in writing, addressed to:

Miss Laura Field - Owner
Cumbrae, Hereford Road

Leigh Sinton

WR13 5EA

What will happen next? 

1. We will send you a letter/e-mail acknowledging receipt of your complaint within three days of receiving it.

2. We will then investigate your complaint. This will normally involve reviewing contents of your letter, discussing the matter and speaking to any other people involved. 

3. We will endeavour to send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 28 days of sending you the acknowledgement letter. Alternatively, we will invite you to a meeting to discuss and hopefully resolve the matter. We will endeavour to do this within 14 days of sending you the acknowledgement letter/e-mail.

4. Within five working days of the reply/meeting, We will write/e-mail you to confirm what took place and any solutions we have agreed with you.

5. If your issue is still not resolved and you are still not satisfied, you can then contact:

Property Redress Scheme (https://www.theprs.co.uk)
Premier House
1st Floor
Elstree Way
Borehamwood
WD6 1JH